FAQ

Frequently Asked Questions (FAQ)

1. What products does Enigma offer?

Currently, Enigma offers Enigma Hair Removal Spray with Glutathione for fast, effective hair removal and skin brightening. We’re focused on providing high-quality, specialized products for your beauty routine.

2. How do I place an order?

Placing an order is easy! Simply browse through our products, add the ones you want to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order and choose your preferred payment method.

3. Do you offer free shipping?

Yes! We offer free shipping on all orders within Pakistan, with no minimum purchase required.

4. What payment methods do you accept?

We accept the following payment methods:

  • Cash on Delivery (COD)

  • Easy Paisa

  • Sada Pay

  • Bank Transfer

  • JazzCash

You can choose your preferred method during checkout.

5. How long will it take to receive my order?

  • Local Karachi Orders: Typically delivered within 1-2 business days.

  • Rest of Pakistan Orders: Delivered within 3-5 business days after dispatch.

Delivery times may vary based on your location and external factors.

6. Can I track my order?

Yes! Once your order is shipped, we will send you a tracking number via email or SMS, so you can track your order in real time through the courier service's tracking system.

7. Can I modify or cancel my order after placing it?

We aim to process and ship your order quickly, so changes or cancellations may not always be possible. However, please contact us as soon as possible, and we will try our best to accommodate your request.

8. What should I do if my order arrives damaged or defective?

If your product arrives damaged or defective, please contact us within 48 hours of receiving your order. We will guide you through the process for a return, replacement, or refund.

9. What if my order is lost in transit?

If your order is lost during transit, please contact us immediately. We will work with the courier service to investigate and resolve the issue as quickly as possible.

10. Do you ship internationally?

At the moment, we only offer shipping within Pakistan. International shipping is not available.

11. How can I contact customer support?

You can reach us through the following:

12. How do I know if a product is suitable for my skin type?

We recommend reading the product description and ingredients list before making a purchase. If you're unsure, feel free to contact us for personalized advice.

13. How do I return or exchange a product?

If you’re not satisfied with your purchase, please reach out to us within 7 days of receiving your order for a return or exchange. Products must be unopened and in their original packaging to be eligible for a return.